Terms and conditions

 

The guesthouse / rooms

  • Breakfast is served from 6:30 until 10:00 am
  • Every morning you will find the menu of the day written on the board at the breakfast table. If you want to use lunch or dinner, please write your name on the list
  • Self cooking is not possible
  • Check-out time is 11 am, check-in from 2 pm onwards. If you arrive early in the morning and want a bed right away, you will have to pay for that previous nights’ stay so please ensure this is reflected on your booking
  • Late check-out is only possible in consultation with the management.
  • You can leave your luggage at the reception if you still want to enjoy our roof terrace and restaurant after checking out
  • All rooms are strictly non-smoking. Of course we accept smokers, you will just need to smoke outside please at the designated locations
  • The rooms are only accessible for residents. For visits from non-guests, permission must be requested from the management
  • Switch off the lights when you leave the room to save power please
  • Our water is heated by a solar water heater. In the morning it can happen that the water is a bit cold
  • The rooms are equipped with mosquito nets
 

 

Cleaning

  • Please give your key to the reception if you want your room to be cleaned
  • If you need a new towel, please ask at the reception.
  • If you need our fine laundry work, you can put your laundry in the laundry bag and take it to the reception. For this service we charge you $3,00
 

 

Booking terms & conditions

  • Rates are quoted in USD- payment is in USD (bills dated from 2009 onwards), Ugandan Shillings at the prevailing exchange rate
  • Payments need to be done in cash at ICU Guesthouse (no credit card) or deposited before your stay
  • A 50% deposit may be requested for all group bookings and bookings of 5 nights or more
  • Accommodation deposits are non-refundable within 7 days prior to first date of booking
  • Bank account details: (all transfer costs should be covered by the guest)
    ICU Guesthouse Limited
    Account number : 08306280017 (USD) / 08306280004(UGX)
    Bank of Africa / Bazzekuketta Road, P.O. Box 35698 / Kampala-Uganda
    SWIFT: AFRIUGKA
  • We kindly request you to give us as much notice as you can if you have to cancel the booking
  • We kindly ask you to pay in one currency
  • We do not exchange money, but we can direct you to the closest forex office
 

 

Travel

  • ICU Guesthouse can help you organize activities in Kampala, your transport (boda, airport pick-up of drop for $25,00 to Entebbe) or other accommodation in East-Africa – travel advice
  • Feel free to walk into our office to get advice for your next journey
  • We would really appreciate your review on TripAdvisor
 

 
ICU Guesthouse is not responsible for any loss, injury, damage etc. while staying here. But we will do everything in our power to help you out!
 
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